In the instance that you are not completely satisfied with your order, please let us know and we will happily refund your purchase (sorry – we don’t exchange change of mind items purchased on-line). Product can be returned by post to our online store or in person at any of our Australian stores.
Should you choose to return the item to our on-line store, postage costs will be at your expense unless the item/s received are faulty or not as ordered. In this instance, please contact our Customer Service Team here.
We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser until received by colette by colette hayman.
WE DO NOT REFUND CHANGE OF MIND ITEMS PURCHASED ON SALE OR PROMOTION.
FOR HYGIENE REASONS WE DO NOT OFFER CHANGE OF MIND REFUNDS ON EARRINGS, COSMETICS OR COSMETIC RELATED ITEMS INCLUDING BUT NOT LIMITED TO EYELASHES AND EYELASH CURLERS.
All returns should be addressed to:
Colette by Colette Hayman
PO Box 7388
Warringah Mall NSW 2100
On receipt of the returned item, you will be credited the full purchase price of the item minus the postage fee. If you received free shipping because your purchase exceeded $50, the shipping fee will be recovered from your refund amount should the purchase value be less than $50 after the return.
Refunds will be credited to your original method of payment. If your original transaction included the use of a gift card as a payment method, the same amount will be credited back to your gift card. Gift cards are valid for a period of 12 months from date of issue. View full Gift Card Terms and Conditions here
We do not offer an exchange service for change of mind items purchased on-line. Customers are encouraged to exchange their items in person at any of our Australian stores or obtain a refund as outlined above.
We will happily offer a refund (on full price items only) or an exchange at any of our Australian stores (excludes DFO outlets). View our store listing here.
In the case that you have been sent an incorrect or faulty product, please contact our Customer Service Team here.
We will need to retrieve the item in order to refund or exchange it. You will be sent a returns label which can be printed out and presented at the Post Office with your package for free return postage.
Alternatively, you may exchange or receive a refund for your faulty item purchased on-line at any Australian colette by colette hayman store (excludes DFO outlets). View our store listing here.
We will happily offer an exchange for your store bought item strictly upon presentation of a receipt within 14 days of purchase. We will also refund any full price item bought in-store strictly upon the presentation of an original receipt within 14 days of purchase.
WE DO NOT REFUND CHANGE OF MIND ITEMS PURCHASED ON SALE OR PROMOTION. However, we will gladly offer you an exchange strictly upon the presentation of the receipt within 14 days of purchase.
For HYGIENE REASONS WE DO NOT OFFER CHANGE OF MIND REFUNDS ON EARRINGS, COSMETICS OR COSMETIC RELATED ITEMS INCLUDING BUT NOT LIMITED TO EYELASHES AND EYELASH CURLERS.
We will happily accept faulty returns for items falling within the warranty period with the presentation of a receipt or a copy of the bank statement matching the item to the transaction is provided.
We will happily offer a refund on-line purchases (on full price items only) or exchange at any of our Australian stores (excludes DFO outlets). Items must be returned within 14 days of receipt, in original saleable condition with all labels/tags attached and accompanied by the original Tax Invoice as proof of purchase. View on-line returns conditions at the top.