VIP Terms & Conditions
Individuals who join the colette by colette hayman VIP program and/or redeem their VIP reward, agree to be legally bound by the colette by colette hayman VIP Member Terms and Conditions below.
- Members can redeem rewards online or in-store at any Australian or New Zealand store only.
- VIP reward must be used within 3 months from the date of issue.
- Members will receive a birthday reward if they have chosen to submit their day and month of birth when signing up to become a VIP member.
- VIP rewards, such as birthday discounts, cannot be backdated.
- Surprise rewards will be released to VIP members at the discretion of colette by colette hayman.
- VIP rewards cannot be redeemed in conjunction with any other voucher code.
- Membership and VIP rewards are not transferable.
- Employees of colette by colette hayman are not eligible for membership in the Colette VIP Member program.
- Colette by colette hayman will not accept any liability for any email, mail or mobile communication to any Member that is misdirected, lost or not received.
- In its absolute discretion, colette by colette hayman reserves the right to cancel, terminate, modify or suspend the colette by colette hayman VIP Program at any time. colette by colette hayman will endeavour to notify all members of changes yet will not be liable if it does not.
- Colette by colette hayman reserves the right to amend or replace these terms and conditions at any time without notice. Any modification to the Terms and Conditions may be applied to a member retrospectively.
How To Redeem Your VIP Reward
To redeem in-store in Australia or New Zealand:
- Simply show your reward email to an in-store colette by colette hayman team member or supply your member account information to receive your discount.
To find your nearest store, please use our store locator.
To redeem online:
- Sign in to your online account using your registered VIP email address.
- Available coupons will be displayed at checkout for redemption on your transaction
For assistance on how to redeem your VIP reward, please contact Customer Care.
colette by colette hayman VIP Program
- Rewards will be calculated on a per member basis.
- Reward entitlement is specific to a single member account number. If a member holds multiple accounts, each account will operate independently for the purposes of reward calculation and redemption. To consolidate member accounts, please contact Customer Care.
- Members will be notified via their nominated email address once the VIP reward has been loaded onto the member's account.
- Colette by colette hayman will notify VIP members of any reward entitlements via email. VIP Members must provide a valid email address and agree to be contacted by email to ensure that they receive email notifications regarding rewards and rewards expiry.
- Rewards are held in the colette by colette hayman Point of Sale system until redeemed or until they expire.
- Rewards are not transferable, cannot be redeemable for cash and cannot be redeemed on gift vouchers or postage.
- All rewards must be redeemed within 3 months from the date of issue, after which, they will no longer be available for redemption. colette by colette hayman reserves the right to change the expiry date of any reward at any time without prior notice.
- Colette by colette hayman reserves the right to exclude certain items and promotions from being redeemed when using a VIP reward.
- Only rewards from one colette by colette hayman VIP member account can be presented per transaction.
- Colette by colette hayman will not be held responsible or liable if VIP rewards are not able to be redeemed for whatever reason but specifically, in the case of a technical failure of software or hardware.
- VIP rewards can only be redeemed once. If you try to redeem more than once, the reward redemption will subsequently be declined and our customer care team will be in contact with you.
- VIP rewards cannot be redeemed with any other voucher code.
- Rewards are earned in the currency of the country that the member signed up in.
- If a customer wishes to return or exchange a product that has been recorded on a member account with a VIP reward, colette by colette hayman will process the return or exchange and update the member's account to reflect this.