Zip Pay is available for online and in-store purchases in Australia only. Online and in-store purchases made using Zip Pay are able to be returned online or to a colette by colette hayman store for an exchange or refund. We require all our customers to provide their Zip Transaction ID for a refund to be processed. For more information, please contact our customer service team on 1300 087 002 or email customercare@colette.com.au