Christmas Delivery Cut-off
For delivery orders within Australia:
Below are estimated delivery times for both major cities and regional & remote Australia. All shipping times are in compliance with the shipping time frames provided by our shipping partners.
Please kindly note, the below timeframes are from the time your order is dispatched. Please keep this in mind when placing your order.
If you have any concerns, feel free to reach out to our customer care team with your enquiry here.
| Major Cities | Standard Christmas Cut Off | Express Christmas Cut Off |
|---|---|---|
| Sydney | Sunday 15 December 2024 | Thursday 19 December 2024 |
| Canberra, Melbourne | Sunday 15 December 2024 | Wednesday 18 December 2024 |
| Brisbane, Adelaide | Thursday 12 December 2024 | Tuesday 17 December 2024 |
| Hobart | Thursday 12 December 2024 | Tuesday 17 December 2024 |
| Perth, Darwin | Tuesday 10 December 2024 | Monday 16 December 2024 |
| Regional & Remote | Standard Christmas Cut Off | Express Christmas Cut Off |
|---|---|---|
| Country NSW, VIC, QLD, SA | Sunday 8 December 2024 | Sunday 15 December 2024 |
| Country WA, NT, TAS, Far North QLD & Remote | Wednesday 4 December 2024 | Thursday 12 December 2024 |
*Express shipping may not be available in some country and remote locations. When this occurs, express shipping will not be displayed as an option at check out.
For Click & Collect Orders:
Please kindly note, the below timeframe is from the time your order is dispatched. Please keep this in mind when placing your order. If you have any concerns, feel free to reach out to our customer care team with your enquiry here.
Click & Collect orders dispatched on or before 18th December 2024 at available stores* will be ready for pick up before Christmas.
*Click & Collect may not be avaiable for certain stores due to high order volumes, or delivery delays.
For orders outside of Australia:
Orders to New Zealand have a flat delivery fee of $35 NZD. For orders over $150 NZD, we offer FREE STANDARD SHIPPING.
Orders to all other international locations have a flat delivery fee of $25 USD. For orders over $150 USD, we offer FREE STANDARD SHIPPING.
Below are estimate delivery times for orders outside of Australia. All shipping times are in compliance with the shipping time frames provided by our shipping partners.
Please kindly note, the below timeframes are from the time your order is dispatched. Please keep this in mind when placing your order.
If you have any concerns, feel free to reach out to our customer care team with your enquiry here.
| Region | Standard Christmas Cut Off | Express Christmas Cut Off |
|---|---|---|
|
New Zealand |
Sunday 8 December 2024 | Sunday 15 December 2024 |
| Asia Pacific | Wednesday 4 December 2024 | Sunday 15 December 2024 |
| USA / Canada | Wednesday 4 December 2024 | N/A |
| EU and UK | Wednesday 4 December 2024 | N/A |
| Rest of the World | Monday 2 December 2024 | N/A |
**Please note the above order cut off dates are provided by our courier partners. Colette by Colette Hayman dues does not take any responsibility for delays due to external factors and courier's delivery processes.
**Express shipping may not be available in some countries or Australian country and remote locations. When this occurs, express shipping will not be displayed as an option at check out.
FAQs
All orders are dispatched from our warehouse in Sydney, Australia.
No. If your order is placed with a P.O Box or Parcel Locker address, our Customer Care team will be in touch to organise an alternative/residential address for you order.
Depending on which shipping option you select at checkout, your order will be sent using Sendle, TNT, DHL or Fedex.
To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours. Some carriers require a signature upon delivery, and if no one is at the specified shipping address when delivery is attempted, carriers will leave a card. Once a parcel is delivered to a collection point, we are unable to organise a redelivery for you. Parcels are held at a collection point generally for no longer than 7 days before being returned to us.
If you are not at your delivery address to accept your parcel, it may have been taken to a collection point or waiting further instruction for re-delivery. This information will be noted in your tracking link.
Should your parcel be returned to us, we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the parcel to you. If we do not hear back from you within 12 months of your parcel being returned to us, your parcel will be destroyed.
If you select authority to leave at checkout, we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting this delivery instruction.
Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to countries outside of Australia.
We take every effort to ensure a quick and smooth delivery, however we do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.
As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.
Taxes and duties are calculated per your shipping country.
UK VAT will be applied to orders dispatched to the United Kingdom.