International Orders

Please see below for estimated international delivery times.

Colette by colette hayman now ships to the following International destinations. 

Delivery times:

Delivery times for international orders are merely an estimate and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. 

Currency:

All of our prices are set in Australian Dollars (AUD). Depending on your location, you may see prices displayed in your local currency while browsing or at checkout. This is an automatic currency conversion shown for your convenience only, it does not change what you're actually charged. Your order is processed and charged in AUD, and your bank or card provider will apply their own exchange rate, plus any processing or administration fees, when converting the AUD charge into your local currency.

Order Tracking:

All international orders are shipped using an International Courier. You will receive an email confirmation with your tracking number once your order is dispatched. 

Duties & Taxes:

All international orders are exempt from Australian GST (10%). Prices are as marked.

To comply with Australian export requirements, we are required to declare the full value of items ordered on the invoice. All products are sold on a ‘Delivery Duty Unpaid’ basis.

Import duty, customs entry fees, or taxes may be applied at the parcel destination point depending on the importing legislation of the destination country. Customers are, therefore, required to check these details before placing any orders for international shipping. These costs are payable by the receiver of the goods and are beyond our control. We do not accept any liability should penalties or fees be applied.

Our responsibility for your order ends once it leaves our warehouse and is handed over to the international courier. From that point, customs clearance, import duties, taxes, and any related delays are entirely the responsibility of the receiver.

Returns Policy for International Customers

We do not offer change of mind returns for any order shipped outside of Australia. Unwanted items purchased online should be returned to our Australian online store.

Faulty Items:

If your item/s are faulty or not as ordered, please contact our customer service team at info@colette.com.au. We will be happy to organise the return of your item at no additional cost.

Exclusions:

Unless items are faulty or not as described, we will not accept returns on the following;

• Item/s sold in conjunction with a sale or promotion.
• Earrings or jewellery sets containing earrings, due to hygiene reasons.

Exchange for Alternative Items:

We do not offer exchanges for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.

Note: International credit card providers or banks will determine the exchange rate of your return and may add an additional processing or administration fee.