colette by colette hayman now ships to the following International destinations via Australia Post:
- Czech Republic
- Hong Kong
- New Zealand
- South Africa
- United Arab Emirates
- United Kingdom
All prices on the website are displayed in Australian Dollars (AUD) and will be charged in Australian Dollars. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.
Exclusions: Cosmetic products can only be shipped to Australian and New Zealand destinations. All other international destinations are excluded from purchasing cosmetic products on-line.
This is a non-traceable service.
Up To 10 business days*
10-15 business days*
Includes parcel tracking.
3-5 business days*
3-5 business days*
|* Standard delivery times. Excludes time in customs if applicable and may be subject to delay due to causes outside of our control. Estimated delivery days to metropolitan areas of major cities. For further details, see Australia Post's International Post Guide.
FREE DELIVERY (NEW ZEALAND ONLY)
Receive free STANDARD AIRMAIL delivery to New Zealand when you place an order of $50.00 AUD or more.
*Standard airmail parcel service and is a non-trackable. Orders will arrive within 10- 15 business days from time of posting depending on your location and delivery times to international destinations may also be prolonged due to delays resulting from random customs checks which is outside of our control.
DUTIES & TAXES
All International purchases are exempt from Australian GST (10%)
To comply with Australian export requirements, colette by colette hayman must declare the full value of all items ordered on the invoice and all products are sold on a “Delivery Duty Unpaid” basis.
Import duty or customs entry fees or taxes may be applied at the parcel destination point depending on the importing legislation of the destination country. Customers are therefore required to check these details before placing any orders for international shipping. These costs are beyond our control and we do not accept any liability should penalties or fees be applied.
CAN I TRACK MY ORDER?
Free shipping orders or Standard Airmail parcel deliveries are not trackable and will take up to 10 – 15 business days for delivery.
If you have selected and paid for EXPRESS COURIER INTERNATIONAL as a delivery option, you will receive an email confirmation of your shipping details and tracking number.
Please click on the following link to track your order once it has been shipped. http://auspost.com.au/track/ (Applies only to Express Courier International orders)
RETURNS POLICY FOR INTERNATIONAL CUSTOMERS
In the instance that you are not completely satisfied with your order, please let us know and we will happily refund your purchase. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.
Product can be returned by post to our online store located in Australia. The address details can be found on the tax invoice included in your order.
Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. In this instance, please contact customer service here.
We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser until received by colette by colette hayman.
To obtain a Refund you must meet the following return policy conditions:
- item/s must be returned within 14 days of receipt;
- item/s must be in original saleable condition with all labels/tags attached; and
- the Tax Invoice/Receipt must be provided as proof of purchase.
All returns should be addressed to:
CBCH Australia Pty Ltd
PO Box 7388
Warringah Mall NSW 2100
+61 2 9930 0500
WE DO NOT OFFER REFUNDS ON ITEMS PURCHASED ON A SALE OR PROMOTION (Unless faulty, not fit for purpose, or not as described).
For hygiene reasons we do not offer refunds or change of mind exchanges on earrings (unless faulty, not fit for purpose, or not as described).
Items purchased through the colette by colette hayman online store cannot be returned or exchanged at any store outside of Australia. International stores will not accept returns or exchanges on the behalf of colette by colette hayman Australia.
EXCHANGE FOR ALTERNATIVE ITEM/S
We do not offer an exchange service at the colette by colette hayman Online Store for “change of mind”. Items purchased on-line can only be returned for a refund to the on-line store in Australia. We are unable to offer refunds or exchanges for items purchased on-line at any store outside of Australia. Unwanted items should be returned to the on-line store as per the above instructions.