Customer Deliveries

We are continuing to work with Australia Post to deliver and fulfil all orders as usual and can assure you that until further notice, Australia Post remains fully operational across Australia and New Zealand amidst the government restrictions on non-essential activity. For more info on AusPost services, please visit https://auspost.com.au/about-us/news-media/important-updates/coronavirus. We will keep you up to date with any changes. Updated 24/03/2020

Free Delivery Promotion

We offer free STANDARD POSTAGE Australia-wide delivery when you place an order of $75.00 AUD or more. (Subject to change without notice.)

Free shipping will not apply when you’ve taken advantage of a special offer and the total dollar value of the purchase is lower than $75 after discount.

Delivery & Tracking for Australian Orders

It's important to us that you receive your purchase as quickly as possible.  Express orders will be processed and dispatched within 24 hours or the next business day.  Although we also endeavour to process standard delivery orders as quickly as possible, these are processed in the order in which they are received.

All Australian deliveries are shipped with Australia Post and will include tracking.

     There are two delivery options within Australia:

    • Standard Postage - Flat Rate $7.95 AUD
      Orders will arrive within 2-7 business days from time of posting depending on your location.
    • Express Postage - Flat Rate $9.95 AUD
      Orders will arrive within 1-4 business days from the time of posting depending on your location.

    For international delivery and tracking information, please visit our International Orders page

    Standard Postage

    Please see below schedule below outlining Australia Post’s estimated delivery times for major centres.

    The delivery time estimates do not include handling time. Delivery time starts after your order has been dispatched from our colette by colette hayman online dispatch.

    Sydney Metro 2 Business days
    Canberra 2 Business days
    Melbourne 4 Business days
    Brisbane 4 Business days
    Adelaide 5 Business days
    Perth 6 Business days
    Hobart 6 Business days
    Darwin 6 Business days

    For destinations outside of metropolitan capital cities, please visit Australia Post’s website:
    http://auspost.com.au/apps/domestic-parcel.html (Please use 2170 as the "from" postcode.)

    Express Postage

    Express deliveries will be processed the same day provided we receive the order before 12 p.m. (AEST). Orders should be delivered the next day if it's within the Australia Post Express Post Network. Please refer to the Australia Post Network areas here.

    Can I Track My Order?

    You are able to track your delivery - once your order is fulfilled and despatched, you will receive an email confirmation of your tracking number.

    Please click on the following link to track your order once it has been shipped. http://auspost.com/track

    Please Note: Australia Post delivery personnel will endeavour to obtain a signature on delivery, however, should no-one be in attendance when delivery is attempted, the post agent will determine whether there is a safe, dry place for the parcel to be left on the premises.  A photograph will be taken of the parcel as proof that it was delivered safely (this can be provided should any disputes arise).  If there’s no safe place, a card will be left and the parcel taken to your local Post Office where you will be required to sign on collection.