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Delivery & Tracking (Australia only)

FOR INTERNATIONAL DELIVERY AND TRACKING INFORMATION PLEASE VISIT OUR International Orders PAGE.

It's important to us that you receive your purchase as quickly as possible.  We will endeavour to process online orders within 24hrs of payment and dispatch the next business day.  However, during sale and promotional periods your order will be processed and dispatched as quickly as possible.  All Australian deliveries are shipped with Australia Post and will include tracking.

There are two postage options:

  • STANDARD POSTAGE (WITHIN AUSTRALIA) – Flat Rate $5.00 AUD
    Orders will arrive within 2-7 business days from time of posting depending on your location.
  • EXPRESS POSTAGE – (WITHIN AUSTRALIA) - Flat Rate $10.00 AUD
     Orders will arrive within 1-4 business days from the time of posting depending on your location.

FREE DELIVERY PROMOTION

We offer free STANDARD POSTAGE Australia -wide delivery when you place an order of $50.00 AUD or more. (Subject to change without notice.)

Free shipping will not apply when you’ve taken advantage of a special offer and the actual dollar value of the purchase is lower than $50 after discount.

If you want your order to receive priority fulfillment and sent Express Post, a flat rate of $10.00 will be charged irrespective of purchase value.

STANDARD POSTAGE

Please see below schedule below outlining Australia Post’s estimated delivery times for major centres.

The delivery time estimates do not include handling time.  Delivery time starts after your order has been despatched from our Colette by Colette Hayman warehouse.

Sydney Metro 1 Business day
Canberra 1 Business day
Melbourne 2 Business days
Brisbane 2 Business days
Adelaide 3 Business days
Perth 4 Business days
Hobart 4 Business days
Darwin 4 Business days

For destinations outside of metropolitan capital cities, please visit Australia Post’s website:
http://auspost.com.au/apps/domestic-parcel.html (Please use 2148 as the "from" postcode.)

EXPRESS POSTAGE

Express deliveries will be processed the same day provided we receive the order before 12 noon.  Orders should be delivered the next day if it's within the Australia Post Express Post Network. Please refer to the Australia Post Network areas here.

CAN I TRACK MY ORDER?

You are able to track your delivery - once your order is fulfilled and despatched, you will receive an email confirmation of your tracking number.

Please click on the following link to track your order once it has been shipped. http://auspost.com/track

PLEASE NOTE: Australia Post will require your signature on the delivery of your parcel.  If there is no-one in attendance when delivery is attempted, the post agent will determine whether there is a safe place for the parcel to be left on the premises.  A photograph will be taken of the parcel as proof that it was delivered safely (this can be provided should any disputes arise).  If there’s no safe place, a card will be left and the parcel will be deposited at your local Post Office where you will be required to sign on collection.

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