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RETURNS AND EXCHANGE POLICY FOR ON-LINE PURCHASES

In the instance that you are not completely satisfied with your on-line order, please let us know and we will happily refund your purchase (sorry – we don’t exchange change of mind items purchased on-line).  Product can be returned by post to our online store or in person at any of our Australian stores; Afterpay orders can only be returned online.

If you prefer to return an on-line purchase to our on-line store, postage costs will be at your expense unless the item/s received are faulty or are not as ordered.  

To make returning on-line items easier, for “change of mind”, faulty/damaged or incorrectly supplied items, please process a return request here and follow these simple steps: 

Follow these simple steps:

  1. Enter email address and order number
  2. Select item you wish to return and reason for the return
  3. Your request will be reviewed by customer service (allow for 24 working hours for a response)
  4. Once a request to return the item has been approved, you will receive an e-mail notification.
  5. Refund will be processed once item is received – confirmation e-mail will be sent.

 

For “change of mind” returns, we recommend you send your parcel with tracking as all return parcels remain the responsibility of the purchaser until received by Colette by Colette Hayman.

To obtain a refund you will need to meet the following returns policy conditions;

  • Item/s must be returned within 14 days of receipt;
  • Item/s must be in original saleable condition with all labels/tags attached; and
  • Order number or tax invoice to be included as a reference.

 

Exclusions

We do not offer “change of mind” refunds for items purchased on sale.

We do not offer “change of mind” refunds on earrings, cosmetics or cosmetic related items.

We do not offer exchanges on “change of mind” items purchased on-line.  In such instances where exchanges are sought due to “change of mind,” we recommend customers exchange their items in person at any Australian store (excludes DFO Outlets).  Refunds for “change of mind” items can also be processed in-store.

Items purchased on-line cannot be returned for a refund or exchanged at any Colette by Colette Hayman store outside of Australia. 

PLEASE SEND ALL RETURNS TO:

Colette by Colette Hayman
Online store
P O Box 7388
Warringah Mall

NSW 2100

Australia
 

Afterpay Customers

Can I return items paid for using Afterpay?

Yes. If a product is not right, you can return any item you are unhappy with back to our online store in accordance with our standard online returns policy.

Refunds will be processed and communicated to the customer via Afterpay shortly after Colette processes the returned item/s. The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned).

We do not accept exchanges on Afterpay orders. 

Can I return my Afterpay purchase instore?

Our retail stores do not accept Afterpay returns. Please refer to the online returns policy for further details.

Can I exchange my Afterpay purchase instore?

Our retail stores do not accept Afterpay exchanges.

RETURNING ON-LINE PURCHASES TO A STORE - View our store listing here:

To obtain an exchange or refund for unwanted item/s purchased on-line to a store (DFO outlets excluded) you will need to meet the following return policy conditions:

  • Items must be returned within 14 days of receipt
  • Item/s must be from the current season
  • Item/s must be in original saleable condition with all labels/tags attached
  • The tax invoice must be presented as proof of purchase
  • Cannot have been purchased using Afterpay 

 

To obtain a refund or exchange for a faulty or incorrectly supplied on-line item in-store (excludes DFO outlets), you will need to meet the following return policy conditions:

  • Faulty items must be within the warranty period
  • Incorrectly supplied items must be in original saleable condition with all packaging and labels/tags intact
  • The tax invoice must be presented as proof of purchase

 

RETURNS AND EXCHANGE POLICY FOR ITEMS PURCHASED IN-STORE

In the instance that you are not completely satisfied with your store-bought item, we will happily offer an exchange strictly upon presentation of a receipt within 14 days of purchase. We will also refund any full price item bought in-store upon the presentation of an original receipt within 14 days of purchase.

We do not refund “change of mind items” purchased on sale - however, we will gladly offer you an exchange upon the presentation of the receipt within 14 days of purchase.

To obtain an exchange or refund for unwanted item/s purchased in-store (DFO outlets excluded) you will need to meet the following return policy conditions:

  • Items must be returned within 14 days of receipt
  • Item/s must be from the current season
  • Item/s must be in original saleable condition with all labels/tags attached
  • The tax invoice must be presented as proof of purchase

 

To obtain a refund or exchange for a faulty item purchased in-store, you will need to meet the following return policy conditions:

  • Faulty items must be within the warranty period (DFO outlet terms and conditions apply)
  • The receipt must be presented as proof of purchase. In the absence of a receipt sufficient information (including but not limited to a bank statement) may be supplied to enable a successful receipt look-up.

 

GENERAL TERMS AND CONDITIONS

  • Items purchased in a colette by colette hayman Australia store cannot be returned or exchanged at any colette by colette hayman stores outside of Australia
  • We do not accept change of mind returns on sale items purchased in DFO Outlet stores. DFO Outlet stores do not accept any returns of product purchased in regular Colette by Colette Hayman stores
  • Refunds will be credited to your original method of payment. If your original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card
  • Gift cards purchased in Australian stores and on-line can only be redeemed in Australian stores at present. Gift cards purchased in an international store (outside of Australia) can only be redeemed at stores within that region and cannot be redeemed on-line. Gift Card Terms and Conditions can be viewed here
  • We do not transfer items between stores to facilitate faulty replacements or change of mind exchanges

 

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