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RETURNS POLICY FOR ONLINE PURCHASES MADE AT COLETTEHAYMAN.COM.AU

We want you to love your purchase! If you are not completely happy with the item(s) you received, we will happily exchange or refund any full or promotional price purchase within 28 days of date of delivery. Items can be returned by post to our online store or in person at any of our Australian stores.

Orders made with Afterpay can only be returned to the online store.

All items eligible for return must be in original saleable condition, with all labels and tags attached and with proof of purchase.

Refunds will be credited to your original method of payment.

To make your on-line returns easy, please process a return request here and follow these simple steps:

  1. Enter email address and order number
  2. Select item you wish to return and reason for the return
  3. Your request will be reviewed by customer service (allow for 24 working hours for a response)
  4. Once a request to return the item has been approved, you will receive an e-mail notification
  5. Pack your item(s) securely and include your order number or tax invoice as a reference
  6. Ship your item(s)*
  7. Exchange or refund will be processed once item is received – confirmation e-mail will be sent.

*For all returns, we recommend that you use your own trackable and insured shipping method. All return parcels remain the responsibility of the purchaser until received by Colette by Colette Hayman.

PLEASE SEND ALL RETURNS TO:

Colette by Colette Hayman
Online store
P O Box 7388
Warringah Mall
NSW 2100
Australia

 

RETURNING ONLINE PURCHASES TO A STORE - View our store listing here:

To obtain an exchange or refund purchased online to a store (DFO outlets excluded) the following return policy conditions:

  • Item(s) must be returned within 28 days of receipt of date of delivery
  • Item(s) must be in original saleable condition with all labels and tags attached
  • The tax invoice must be presented as proof of purchase

 

Exclusions 

We do not accept “change of mind” exchanges or refunds for items purchased on sale.

For items purchased in multi-buy offers, you must return all items purchased under the offer as we do not offer partial returns.

For hygiene reasons and for your protection, we do not offer exchange or refunds on unsealed cosmetics, pierced earrings or jewellery sets containing earrings. 

For faulty items, we will happily refund with proof of purchase or exchange without proof of purchase.

Our return policy is in addition to your rights under Australian Consumer Law.

 

Afterpay Customers

Can I return items paid for using Afterpay?

Yes. You can return any item(s) you are unhappy to our online store in accordance with our standard online returns policy.

Refunds will be processed and communicated to the customer via Afterpay shortly after we have processed the returned item(s). The returned item(s) will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending on the number of items returned).

Can I return my Afterpay purchase instore?

Our retail stores do not accept any returns on items purchased with Afterpay. Please refer to the online returns policy for further details.

 

RETURNS POLICY FOR ITEMS PURCHASED AT COLETTE BY COLETTE HAYMAN STORES IN AUSTRALIA

We also want you to love your purchase made in store! If you are not completely happy with the item(s), we will happily exchange or refund any full or promotional price purchase within 28 days of date of purchase. Items can only be returned to any of our Australian stores.

All items eligible for return must be in original saleable condition, with all labels and tags attached and with proof of purchase.

Refunds will be credited to your original method of payment. If your original transaction included the use of a gift card as a payment method, the same amount will be created back to a gift card.

For faulty items, we will happily refund with proof of purchase or exchange without proof of purchase.

 

Exclusions

We do not accept "change of mind" exchanges or refunds for items purchased on sale.

For items purchased in multi-buy offers, you must return all items purchased under the offer as we do not offer partial returns.

For hygiene reasons and for your protection, we do not offer exchange or refunds on unsealed cosmetics, pierced earrings or jewellery sets containing earrings.

All items purchased at a DFO store or outlet can only be returned to a DFO store or outlet only.

For faulty items, we will happily refund with proof of purchase or exchange without proof of purchase.

Our return policy is in addition to your rights under Australia Consumer Law.

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