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RETURNS POLICY FOR ONLINE PURCHASES MADE AT COLETTEHAYMAN.COM.AU

We want you to love your purchase! If you are not completely happy with the item(s) you received, we will happily or refund any full or promotional price purchase returned to our online store within 28 days of the date of delivery. Items can be returned by post to our online store or in person at any of our Australian stores.  

Please note: For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings, jewellery sets containing earrings or unsealed cosmetics.

Unfortunately, AFTERPAY purchases made online cannot be refunded in store.

All items eligible for return must be in original saleable condition, with all labels and tags attached and with proof of purchase.

Refunds will be credited to your original method of payment.

To make your online returns as easy as possible, please process a return request here and follow these simple steps: (Please scroll down for details on returning to a store)

  1. Enter email address and order number
  2. Select item you wish to return and the reason for the return
  3. Your request will be reviewed by customer service (allow for 24 working hours for a response)
  4. Once a request to return the item has been approved, you will receive an e-mail notification
  5. Pack your item(s) securely and include your order number or tax invoice as a reference
  6. Ship your item(s)*
  7. Exchange or refund will be processed once the item is received – confirmation e-mail will be sent.

*For all returns, we recommend that you use your own trackable and insured shipping method. All return parcels remain the responsibility of the purchaser until received by colette by colette hayman.

PLEASE SEND ALL RETURNS TO:

Online Returns
CBCH AUSTRALIA PTY LTD
Unit 3B, Coopers Paddock,
200 Governor Macquarie Drive,
WARWICK FARM
NSW 2170

 

RETURNING ONLINE PURCHASES TO A STORE - View our store listing here:

To obtain an exchange or refund purchased online to a store (DFO outlets excluded) the following return policy conditions apply:

  • Item(s) must be returned within 28 days of receipt of date of delivery
  • Item(s) must be in original saleable condition with all labels and tags attached
  • The tax invoice must be presented as proof of purchase

CHRISTMAS RETURNS POLICY 

Items purchased online between 12th November 2018 and 9th December 2018, can be returned until the 6th January 2019. Any purchase from the 10th of December will fall into our 28 day policy above.

 Exclusions 

AFTERPAY purchases made online cannot be refunded in store.

We do not accept “change of mind” exchanges or refunds for items purchased on MARKDOWN.

For items purchased in multi-buy offers, you must return all items purchased under the offer as we do not offer partial returns.

For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings, jewellery sets containing earrings or unsealed cosmetics.

Our return policy is in addition to your rights under Australian Consumer Law.

 RETURNS POLICY FOR ITEMS PURCHASED AT COLETTE BY COLETTE HAYMAN STORES (AUSTRALIA)

If you are not completely happy with the item(s), we will happily exchange or refund any full or promotional price purchase within 28 days of date of purchase. Items purchased in Australia can only be returned to an Australian store.

All items eligible for return must be in original saleable condition, with all labels and tags attached and with proof of purchase.

Refunds will be credited to your original method of payment. If your original transaction included the use of a gift card as a payment method, the same amount will be created back to a gift card.

For faulty items, we will happily refund with proof of purchase or exchange at the current scanning value without proof of purchase.

 Exclusions

We do not accept "change of mind" exchanges or refunds for items purchased on SALE.

For items purchased in multi-buy offers, you must return all items purchased under the offer as we do not offer partial returns.

For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings, jewellery sets containing earrings or unsealed cosmetics.

All items purchased at a DFO store or outlet can only be returned to a DFO store or outlet only.

For faulty items, we will happily refund with proof of purchase or exchange at the current scanning value in the absence of proof of purchase.

Our return policy is in addition to your rights under Australia Consumer Law.

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