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RETURNS POLICY FOR ONLINE PURCHASES MADE AT COLETTEHAYMAN.COM.AU

We want you to love your purchase! If you are not completely happy with the item(s) you received, we will happily or refund any full or promotional price purchase returned to our online store within 28 days of the date of delivery. Items can be returned by post to our online store or in person at any of our Australian stores.  

Please note: For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings, jewellery sets containing earrings or unsealed cosmetics.

All items eligible for return must be in original saleable condition, with all labels and tags attached and with proof of purchase.

Refunds will be credited to your original method of payment.

To make your online returns as easy as possible you can return to store or contact customer service here:

RETURNING ONLINE PURCHASES TO A STORE - View our store listing here:

To obtain an exchange or refund purchased online to a store (DFO outlets excluded) the following return policy conditions apply:

  • Item(s) must be returned within 28 days of receipt of date of delivery
  • Item(s) must be in original saleable condition with all labels and tags attached
  • The tax invoice must be presented as proof of purchase

 

RETURNING ONLINE PURCHASES BY POST – Contact customer service here:

  • Please Contact customer service to arrange your return/refund

          Monday - Friday: 9am to 5pm on

          Customer service: 1300 087 002

          Text us on: +(61) 0 428 111 834 

           Email: customercare@colette.com.au 

  • If your product is faulty customer service will require an image of the faulty product 
  • Item(s) must be returned within 28 days of receipt of date of delivery
  • Item(s) must be in original saleable condition with all labels and tags attached
  • Item(s) must be returned in a box so not damaged in transit 
  • The tax invoice must be presented as proof of purchase, we need this to know who as returned the item(s) 

 

Exclusions

We do not accept "change of mind" exchanges or refunds for items purchased on SALE.

For items purchased in multi-buy offers, you must return all items purchased under the offer as we do not offer partial returns.

For hygiene reasons and for your protection, we do not offer exchange or refunds on earrings, jewellery sets containing earrings or unsealed cosmetics.

All items purchased at a DFO store or outlet can only be returned to a DFO store or outlet only.

For faulty items, we will happily refund with proof of purchase or exchange at the current scanning value in the absence of proof of purchase.

Our return policy is in addition to your rights under Australia Consumer Law.

 

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