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Online Returns Policy

CHANGE OF MIND, REFUNDS AND EXCHANGES

  • If you are not completely happy with your purchase, we will happily exchange or refund any full or promotional price item(s) within 28 days from the date of purchase, or receipt date of delivery in-store or by post. 
  • All items eligible for return must be in original, saleable condition, with all colette by colette hayman labels and tags attached.
  • For hygiene reasons and your protection, we do not offer exchanges or refunds on earrings, cosmetics or hair accessories.
  • Items purchased in multi-buy offers must be returned with all items purchased under the offer, as we do not offer partial returns.
  • Customer contact details (order number, first name, surname) are required for any refunds or exchanges to be processed.
  • All refunds will be credited to their original method of payment.
  • If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card.
  • Item(s) must be returned by post or to one of our Australian stores.
  • SALE items are eligible for an exchange only under the terms stated above.

FAULTY ITEMS

  • If your item(s) is faulty, we will happily refund or exchange with proof of purchase or exchange at the current online value in the absence of proof of purchase.

RETURNING TO STORE 

  • We currently only accept in-store returns within Australia.
  • Online and in-store orders processed with Afterpay may be returned in-store, given you have proof of purchase.
  • We do not offer online orders processed with Zip Pay to be returned in-store. All orders processed with Zip Pay must be returned to our online store.
  • Find your closest store, here.

RETURNING BY POST 

  • If your item is found to be faulty, we will cover the postage cost. If you have just changed your mind, we are happy for you to return your item, however, you will need to cover the postage cost yourself. 
  • Please contact our Customer Service team to arrange your exchange or refund.

         Monday - Friday: 9am to 5pm

         Customer Service: 1300 087 002

         Text us on: +(61) 0 428 111 834 

         Email: customercare@colette.com.au 

 

OUR PARTNERS

The Iconic , Amazon and eBay online purchases cannot be processed by colette by colette hayman in-store or online by refund or exchange. Please refer to the correct customer service team to refund or exchange your The Iconic or Amazon order.

The Iconic orders:                         

Amazon orders:

eBay orders:

Store Returns Policy Australia 

CHANGE OF MIND, REFUNDS AND EXCHANGES

  • If the customer is unhappy with the item(s) they purchased, we will happily exchange or refund any full or promotional price item(s) within 28 days from the date of purchase, or receipt date of delivery.
  • All items eligible for return must be in original, saleable condition, with all labels and tags attached and with proof of purchase, or tax invoice for online purchases.
  • For hygiene reasons and your protection, we do not offer exchanges or refunds on earrings, cosmetics or hair accessories.
  • Items purchased in multi-buy offers, must be returned with all items purchased under the offer, as we do not offer partial returns.
  • Customer contact details (first name, surname & phone number) are required for any refunds or exchanges to be processed.
  • All refunds will be credited to their original method of payment.
  • If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card.
  • All items purchased at one of our DFO or outlet stores can only be returned to a DFO or outlet store.
  • Item(s) must be returned to a store within the country of purchase.
  • SALE items are eligible for an exchange only under the stated terms above.

FAULTY ITEMS

  • If your item(s) is faulty, we will happily refund with proof of purchase or exchange at the current scanning value in the absence of proof of purchase.

OUR PARTNERS

The Iconic & Amazon Prime online purchases cannot be processed in-store for a refund or exchange. Please refer to the correct customer service team to refund or exchange your The Iconic or Amazon Prime order.

The Iconic: 1300 668 345

Amazon Prime: 1800 571 894

OUR RETURN POLICY IS IN ADDITION TO CUSTOMER RIGHTS UNDER AUSTRALIAN CONSUMER LAW.

Store Returns Policy NZ 

  • If the customer is unhappy with the item(s), we will happily exchange or refund any full or promotional price item(s) within 28 days from the date of purchase or receipt date of delivery.
  • All items eligible for return must be in original, saleable condition, with all labels and tags attached and with proof of purchase, or tax invoice for online purchases.
  • For hygiene reasons and  your protection, we do not offer exchanges or refunds on earrings, cosmetics or hair accessories.
  • Items purchased in multi-buy offers, must be returned with all items purchased under the offer, as we do not offer partial returns.
  • Customer contact details (first name, surname & phone number) are required for any refunds or exchanges to be processed.
  • All refunds will be credited to their original method of payment.
  • If the original transaction included the use of a gift card as a payment method, the same amount will be credited back to a gift card.
  • All items purchased at one of our DFO or outlet stores can only be returned to a DFO or outlet store.
  • Item(s) must be returned to a store within the country of purchase.
  • SALE items are eligible for an exchange only under the stated terms above.

FAULTY ITEMS

  • If your item(s) is faulty, we will happily refund with proof of purchase or exchange at the current scanning value in the absence of proof of purchase.

OUR PARTNERS

The Iconic , Amazon and eBay online purchases cannot be processed by colette by colette hayman in-store or online by refund or exchange. Please refer to the correct customer service team to refund or exchange your The Iconic or Amazon order.

The Iconic orders:                         

Amazon orders:

eBay orders:

OUR RETURN POLICY IS IN ADDITION TO CUSTOMER RIGHTS UNDER CONSUMER GUARANTEES ACT 1993.