PURCHASING A GIFT CARD

1. How Do I Purchase a colette by colette hayman Gift Card?

Colette by colette hayman gift cards can be purchased at any of our Australian stores. E-cards can be purchased online via our website. Colette by colette hayman will only honor gift cards purchased at our stores and website. You cannot use a colette by colette hayman gift card to purchase another colette by colette hayman gift card.

2. Can I Purchase Multiple Gift Cards Online?

Yes, you can purchase multiple gift cards in one transaction.

3. Are There Any Fees Associated with the colette by colette hayman E-Gift Cards?

No. You will only be charged for the amount you have chosen to load on the colette by colette hayman gift card.

4. Can I Choose the Value of an E-Gift Card I Want To Purchase?

Yes. You can purchase a colette by colette hayman gift-card of any amount over the minimum purchase amount of $20.

5. Can I Change the Value of an E-Gift Card After I have Paid for It?

No. Unfortunately, the value of a colette by colette hayman gift card cannot be chance after the purchase has been completed.

6. What Payment Methods Can Be Used for E-Gift Cards?

We accept VISA, MasterCard and American Express only.

7. When Is My Credit Card Charged for My Purchase?

Your credit card will be charged at the time of purchase.

8. Can I Buy a colette by colette hayman E-Gift Card for Myself?

Yes. Simply enter your email address in the recipient field provided and a colette by colette hayman e-gift card will be delivered to your email address after the purchase has been completed.

9. I Want a Printed E-Gift Card to Present to Someone as a GIft. How Do I Do This?

Once the colette by colette hayman e-gift card has been sent to your email address, simply print out the voucher. The printout can be redeemed online or at any Australian colette by colette hayman store.

10. Can I Send Two or More E-Gift Cards to Two (or More) People Who Share an Email Address?

Yes. If you want to send multiple colette by colette hayman gift cards to a shared email address, purchase the gift cards and indicate their name in the recipient’s field. The recipients will receive separate emails advising them that they have been sent a gift card.

11. Can I Use a VIP Voucher with a Gift Card?

Yes. When using your e-gift card, enter your VIP voucher code and your e-gift card pin. For in-store purchases, present a team member with your VIP voucher and gift card.

13. Can I Schedule the Delivery Date of the colette by colette hayman E-Gift Card?

Yes. Colette by colette hayman e-gift cards purchased online can be sent out on a specific date. The default setting of the delivery date is the current date unless a different date is chosen. Once the purchase is complete, the delivery date cannot be changed.

 

RETURNS & CREDITS

1. How Do I Cancel the Purchase of a colette by colette hayman E-Gift Card?

Colette by colette hayman gift cards cannot be cancelled once the purchase has been made. We reserve the right to cancel orders made by unverified or unconfirmed accounts.

2. How Will Returns on Items Be Handled?

If you wish to return an item that was purchased with a colette by colette hayman gift card, the refund will be credited to a new in-store or online gift card, whichever matches your original payment method.

 

RECEIVING & REDEMPTION

1. What Exactly Does the Recipient Receive When I Send a colette by colette hayman E-Gift Card?

The recipient will receive an email containing the colette by colette hayman e-gift card, along with information such as the colette by colette hayman e-gift card value, card number, PIN number, and a personalised message (if applicable).

2. When Would the colette by colette hayman E-Gift Card Purchase Online Be Sent to the Recipient?

The colette by colette hayman e-gift card will be sent to the recipient on the date you chose at the time of purchase.

3. Where Can the colette by colette hayman Gift Cards Be Used?

Colette by colette hayman gift cards can be used online via our website or at any of our Australian stores. Please note, this cannot be used at any of our New Zealand, United Kingdom or south African stores.

4. Do I Need a Special Printer to Print the colette by colette hayman E-Gift Card?

No. You can use any standard printer to print your colette by colette hayman e-gift card.

5. When Do colette by colette hayman Gift Cards Expire?

Colette by colette hayman gift cards bought online and in-store expire 36 months (3 years) from the date of purchase, as of March 1, 2018.

6. Can I Add More Value to a colette by colette hayman Gift Card After Purchase?

No. Unfortunately, once the purchase has been completed, you cannot add more value to a colette by colette hayman gift card.

7. How Can I Redeem a colette by colette hayman Gift Card Online?

By entering the gift card number and pin at checkout.

8. How Can I Redeem a colette by colette hayman Gift Card in store?

When purchasing your items, please present your gift card/e-gift card to one of our in-store style assistants.

9. Can I Make a Partial Redemption?

Yes. Simply select how much you wish to pay with your colette by colette hayman gift card at the checkout and pay the remaining with another payment method.

 

SECURITY

1. How Do You Prevent the Email from Getting Lost as Spam?

We adhere to all industry best practices to ensure that our colette by colette hayman e-gift card are delivery successfully via email. Unfortunately, there is still a chance that the email will be treated as spam or the recipient will not notice the email in their inbox. If a spam filter is blocking our emails from getting to an inbox, the recipient's email options will need to be modified so that our emails are not considered spam.

2. What If I Lose the colette by colette hayman Gift Cards?

If you suspect that someone has copied or stolen your colette by colette hayman gift card, please contact Customer Care immediately. Colette by colette hayman e-gift cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. We will only replace your lost or stolen gift card at the current value at cancellation. Colette by colette hayman will not be liable for redeemed colette by colette hayman gift cards if they have been stolen. Please do not display your gift card number and PIN online.

3. What If Someone Makes a Copy of My Printed colette by colette hayman E-Gift Card & Uses It Without My Authorisation?

Colette by colette hayman e-gift cards will only be sent to the recipient stated once purchase has been made. Colette by colette hayman gift cards have a cash value and should be kept safe and secure at all times. The value of a colette by colette hayman gift card is tied to a specific card number. If someone makes a copy of your gift card and redeems any value, the relevant value will be deducted from your colette by colette hayman gift card. If you suspect that someone has copied or stolen your colette by colette hayman gift card, please contact Customer Care immediately.